SEICO Return Policy

Order didn't work out the way you had hoped? Receive the Incorrect Item? Change your mind? Don't worry. We can help.


Our return policy lasts 60 days from when the order was received by/delivered to the customer. In order for items to be eligible for return, they must be in the same condition they were received in.

To start the return process, please reach out to us by email at sales@seico.com with the following information:

  1. Your 4-digit order number
  2. The names or SKUs of the items you would like to return
  3. Clearly stated reason(s) for return for each. If you can provide pictures, they are always appreciated.


Restocking Fee
Please be aware that all discretionary returns are subject to a 15% restocking fee. Discretionary reasons include items being returned due to a change of mind, the size of the item ordered didn't fit, dislike of color, size, fit, etc. The restocking fee will either be deducted from the credit issued to refund the cost of the items returned or added to your invoice if you have terms with us.

Return Shipping
Shipping costs for all discretionary returns are the responsibility of the customer. If you experience issues with your order where items are damaged, did not come in the condition described, or your received incorrect items, please reach out to us at sales@seico.com so we can arrange the appropriate return shipping for you to send the items back.

 

All returns are to be mailed to:

Schwarzman Export Import, Co.
475 Oberlin Ave S
Unit 4
Lakewood, NJ 08701

 

Cancellation Requests
All cancellations requests must be submitted*:

  • Within 1 business day of
    • Any shipping invoices having been sent via PayPal or via website email notification
    • You receiving any order updates via website email notification or direct email from us at SEICO

OR

  • Within 2 business days of the order’s time of placement if you either have an order with terms or have requested us to ship your order using your own carrier account number

If you must request a cancelation outside of the relevant time frames above, you will incur a 15% restocking fee.

*Any order cancellation requests received prior to invoice or availability notifications being sent will not be penalized.

 

Refunds & Credits
We can give refunds or online order credits for returned items and canceled orders.

All refunds are issued to the original payment if they were processed via PayPal or if you used a debit or credit card. If you sent a wire or a check, we can offer a credit towards a future order or a refund sent by check. If you requested that we charge the card you have on file from previous non-website wholesale orders, we can issue a refund through that card or via check. Alternatively, we can offer a credit towards a future order.

If you have terms, your invoice will be updated where the items will either be removed or discounted, so the total will not reflect the cost of the items returned. All credits are to be manually applied by a SEICO salesperson or provided to the customer in the form of a unique discount code explicitly matched to you for use up to the refund amount.


Exchanges
We don't typically process exchanges for discretionary returns, but if you want us to, just let us know when you first reach out regarding your return request.

Still have questions? Missing items? Email us at sales@seico.com or call us at +1 (732) 927-7075, and we'll assist.

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